Ordering at tenadurrani.com is easy. Just select the items you want to shop enter your shipping address and payment information and you are home. If you need any assistance give us a call at +92 321 1999902 Monday to Saturday.
Your order would be delivered through reputed courier companies at your doorstep.
Once your Order is successfully placed, you will receive a confirmation call, email and text message from tenadurrani.com. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.
Yes. We do take orders over phone. The payment mode possible for these orders is Cash on Delivery only.
Yes if your debit/credit card isn't working we can always take your order over phone. Do call us at +92 321 1999902
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
In case your order is not successful and Tenadurrani.com has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days.
Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you a sms with your tracking details. Please check your spam and old sms- for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
If you wish to cancel your order, get in touch with Customer Care +92 321 1999902 as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of prepaid orders refunds will be processed as per our Return policies. Any Tenadurrani.com Credits used in the purchase of the Order will be credited back to your account. For certain product categories such as Formal and Bridal once you place an order, it cannot be cancelled. This is also indicated on the individual product pages. In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount.
You receive a confirmation call for your order to verify if there isn't any change with your order.
In order to place a bulk order please drop a mail to firstname.lastname@example.org with your requirements and the concerned team would get back to you.
Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
We encourage you try the items you bought, however please ensure the product is left in a re- saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Return Policies
Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our Exchange Policy for details.
Unfortunately no, however you can simply place another order.